FAQs
1. How can I contact you?
You can contact us by sending an email to techlux.officialstore@gmail.com We strive to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer you a wide range of unique and high-quality products at affordable prices.
3. Can I get a refund on my product?
Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please contact us at techlux.officialstore@gmail.com to initiate the return process.
4. How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
5. What is your shipping policy?
We offer worldwide shipping on all our products. Shipping times may vary depending on the product and your location. Please refer to the product page for estimated delivery times. Once your order is shipped, you will receive a tracking number to track the progress of your package.
6. Do you offer express shipping?
Yes, we offer express shipping options for select products. If you need your order to be delivered faster, please contact us at techlux.officialstore@gmail.com before placing your order, and we will provide you with the available express shipping options and costs.
7. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.
8. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible at techlux.officialstore@gmail.com We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
9. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at techlux.officialstore@gmail.com with the details of your request, and we will provide you with more information and pricing.
10. What is your return policy for damaged or defective items?
If you receive a damaged or defective item, please contact us immediately at techlux.officialstore@gmail.com We will evaluate the issue and make it right by either replacing the item or issuing a refund, depending on the circumstances.
11. How much time do I need to wait for my order?
Usually, your order should arrive between 2-4 weeks